The Duke and I looking to buy a new mattress with a pillowtop layer. If we buy one we'll need some extra-deep sheets as the mattress is very thick. So I went up to Myer at lunchtime yesterday to see what is available.
The first two sales assistants on the floor did not know about the extra-deep sheets. The second one directed me to the Sheridan specialist. I went up to her and politely explained what I was looking for. The answer I received? "You go and get the measurement of the mattress then come back to me".
I couldn't believe my ears.
It wasn't just what she said but the way she said it. She was talking down to me, like I was wasting he time.
I left Myer quickly and proceeded to David Jones where the sale assistant was actually assisting. Guess which store will get my custom?
With online stores threatening department stores' livelihood you'd have think that they'll work harder on differentiating themselves on things like customer service, but it looks like Myer didn't get the memo.
I'd happily do my own research and buy online when it's convenient to me without the attitude. I'll probably have more choice, and save a bundle in the process. Myer, if you don't up your game you're going to lose sales from people just like me. In fact, judging from your declining revenue, it has probably started already.
Does bad customer service drive you to shop online?